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On the Priorities podcast, Scottsdale, Arizona, CIO Bianca Lochner says the city’s data-driven portal for short-term rentals allows residents to track rental locations and verify compliance with rental laws.
Scottsdale, a Phoenix suburb, has many short-term rental properties offered through services like Airbnb, Lochner says. Owners of these properties are required to register with the city, pay a license fee and meet other requirements. An online map allows residents to check if properties are in compliance. 
“It was not about just them having access to open data, but really how can we use that information and those insights to improve their experience or livability in Scottsdale?” Lochner says. “They can see the landscape of the short-term rentals in their neighborhood, they can see which properties are in compliance with our requirements, which are not, and also educate themselves to understand better what the city can and cannot do in terms of their experience with short-term rental properties.”
Lochner says the rental portal is just one example of listening to the community and tailoring digital services to what residents want.
“From the beginning, we engage with them as we develop these standards,” Lochner says. “We want to understand what they need, what would be helpful for them. And that’s how we design that.”
The portal is the first project under the city’s participation in the Bloomberg Philanthropies City Data Alliance, which was announced last year.
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Each week, the Priorities Podcast will take you through the latest in state and local government technology news and analysis. The program will explore trending stories throughout the week, as well as feature conversations with top executives across government and industry on things like modernization, emerging technology and digital services.


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